Telkom
Months of fault reporting and nothing solved

Let me start of by saying that I use my internet to play online games.
Our phone line was always crackling and our internet used to continuously disconnect. After the first few times of fault reporting it was evident to us, but not to Telkom, that the error was not in our home, but with the cables outside. We had numerous technicians at our place to 'fix' the problem, but the line would start crackling again. This has carried on for months, continuous phone calls and fault reporting. Eventually I noticed that every time the wind blows that is when our internet disconnects, so I told this to the person on the phone. It turns out that our cable outside connecting to the pole was loose. They fixed the cable, and upped our line to a 2meg line. I have never had a problem with the latency on my online gaming, but since the cable was 'fixed' and my line speed 'upped' I have gone from a 300ms delay to over a 2 second delay. I tried to phone to see what the problem is but was told that it is not on their side. This problem only occurred after the technician fixed the cable. And when I use my Vodacom sim internet, I am back to 300ms latency, so how can the problem be on my side?

Company: Telkom
Country: South Africa
City: Port Elizabeth

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