Web Africa
NO SERVICE - WEBAFRICA or SERVICE

The CEO may not take calls even if there is no service at all.

I have just spent more than 5 minutes holding for someone, and eventually just had to put the phone down (did 3 such calls last week without any success, spending more than 20 minutes on useless / senseless calls - can provide proof of this).

I log an issue and they come back with some soppy story about their upgrade and high call volumes, due to a poor service / control panel. If you reply to their mails they just send a e-mail to say you have not replied and they closing the ticket.

They promise to call, but never does.

It takes them more than a week after ignoring my mail on why the domain was not registered, and then double invoice me for the domain, when bring this to their attention, they say the see it and will get back to me, one week later the double bill still exist.

I left my previous service provider about the exact reason, so I am sure you telling your customers they are no longer important.

I hope someone is finding the time to read this.

off custome

Company: Web Africa
Country: South Africa
City: Cape Town

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