8ta / Telkom Mobile
8ta/Telkom mobile no LTE

I use 8ta/Telkom Mobile and I have been happy with the service until now.
I was using a pre paid internet and dongle supplied by 8ta/ Telkom mobile.
I purchased a new dongle from HUAWEI fully LTE compatible.
I now have faster speed but never LTE connection.
I contacted the help chat line at 8ta/Telkom Mobile. This is the response.
Kabelo> There is no prepaid sim card on LTE you need to be a contract LTE sim card to connect.
This statement is totally incorrect based on the information supplied on Telkom Mobile Website.
Below is taken from the website
13.Telkom Mobile LTE (Long Term Evolution) service is available on prepaid data plans.
I am not happy with the answer supplied, what is the correct information? And how do you obtain it.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Durbanville

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