Mtn
INCORRECT BILLING AND POOR SERVICE

I recently changed from a Blackberry to an iphone. After approximately two weeks, I received an sms to say I had almost reached my credit limit. I immediately went on line and saw that I was being incorrectly charged. I then went to the MTN store at La Lucia Mall and received very poor service. I was told I must wait until my billing date (anothe two weeks) and that they could not help me. This infuriated me so I phoned MTN and was advised that the store were at fault. During this period I have turned off most services and hence not been able to use the benefits of my iphone. I have since returned to the store twice. Despite a query being logged, it has been over a week and MTN have still not resolved it. My phone has now been cut off and I am furious. My iphone bill in 3 weeks was 4 times my usual blackberry bill for an entire month (even with me disabling my services for majority of the time). I am disgusted with this service and need immediate resolution.

Company: Mtn
Country: South Africa
City: La Lucia Mall, KZN

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