Mtn
Poor service / no response after billing query

On 21 November 2013 I upgraded my cell contract with MTN. HOWEVER, I also made it clear that the data bundle on the new contract was not sufficient and asked the sales lady to include a 1 gig bundle to the contract. She then did this (erroneously).

When I received my first bill, I was shocked to see that I was billed nearly R2400 for data for the preceding month!! I called the call centre about the matter and they informed me that the 1 gig data bundle cannot be added to my contract. WHY DID THE LADY IN STORE THEN NOT TELL ME THIS? I WAS UNDER THE IMPRESSION THAT I WOULD HAVE ENOUGH DATA EVERY MONTH TO NOT GO OUT OF BUNDLE AND SUFFER THE CRAZY DATA RATES THAT MTN CHARGE!

I then followed up the matter on two different occasions without any success. The feedback I was promised is still to be had. The Cresta Store Manager was informed of this via email on 6 Jan. Still no response! Does it have to take a WEEK to get a response from them? If this manager was one of my employees they would be looking for a new job. Looks like MTN is front of the queue to collect your money, but when you have a query they ignore your request for investigation / action on the matter. Next stop OMBUDSMAN.

Company: Mtn
Country: South Africa
City: Cresta

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