Virgin Mobile South Africa
Failure to cancel my contract, waiting 4 months

1. My request for the cancellation of my contract was received and confirmed by Virgin Mobile on the 14th of September. I was informed my contract would be cancelled and moved to a pre-paid account by November.

2. Late November I noticed my balance reflected a contract balance indicating that my contract had not been cancelled.

3. Virgin Mobile confirmed that even though they had received my cancellation request in Sep they had failed to cancel the contract. They further informed me that because I continued to use my phone after the due date of cancellation that I would be charged for another month. They reassured me the the contract would be cancelled immediately.

4. To this day - 8 Jan 2014 - it appears my contract has yet to be cancelled and I have been charged for a second month unduly.

5. I have tried on numerous occasions to resolve this issue using the customer care line, only to have the line dropped.

6. I visited the head offices at Cedar Square only to be denied any help there and told to visit the Virgin shop downstairs where I was informed for some reason the account had indeed not been cancelled.

This service is unacceptable and frankly.

Company: Virgin Mobile South Africa
Country: South Africa
City: Johannesburg

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