Mtn
R3000 billing error that MTN refuse to address

In Dec I discovered that I had been charged almost R3000 for data that I have not used. I consistently use maybe R50-R100 out of bundle data per month and in October, MTN claim that I used R2800 VAT out of bundle. I laid a dispute about the billing on Dec 3, 2013 and was told that I will get a response within 2-21 working days. As I had not had a response by yesterday, I went into my local branch who told me that it was assigned to Mariska de Wet but that she had never actioned it and therefore more than a month later nothing has been done. As my account is settled by debit order, they have taken the money off my bank account, and I am out of pocket. I was told to ring Mariska on a number supplied to me, but that number doesn't exist, so I had to resort to calling the call centre. Today I spent nearly 40 minutes on a call to the call centre (dial 808) to be told that I cannot speak to anyone more senior and I can't be given phone numbers, but they will submit a request that Mariska phones me, which I find highly unsatisfactory. I have since received an email stating that the billing is correct (which it clearly isn't), but still no one will phone and talk to me. Client service???

Company: Mtn
Country: South Africa
City: Billing

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