Vodacom
False advertising - data costs

To whom it may concern

On the Vodacom website, it states that the "Out-of-bundle rate for Postpaid customers is R1.00 per MB and R2.00 per MB for Top Up customers. Promotional pricing valid until 6 February 2014."
[link: [URL Removed]

I am a Postpaid customer and not a Top Up customer and should be charged accordingly.

After receiving a bill which shows over R3000 for data usage, a call to Vodacom proved that they charge R2 per Mb if you don't have a data bundle.

This amounts to false advertising, which is grounds for lodging a complaint with ASASA.

I am lodging this complaint on behalf of the contract holder who needs to be reimbursed for half the amount paid for data usage. Your website also needs to be corrected immediately.

Company: Vodacom
Country: South Africa
City: Accounts

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