Vodacom
UNJUSTIFIED BILLING

As a pensioner, I am approaching you with my dispute with Vodacom.

I have two data contracts with them - a 3 gig and a 2 gig. The 2 gig I used to use on my tablet, which was about 3 months ago. The subscription for that was R269 p/m (including the tablet). The 3 gig data contract I used on my router. The subscription for that was R149 p/m.

For the past 2 months I have been billed for exaggerated amounts - in October in respect of the 3 gig data, and in November in respect of both the 2 and 3 gig contracts. For October I was billed R2452, 91 of which they undertook to reverse R1518 on my account as a credit, after I disputed it. (That amount is, however, still reflected on my latest statement as a debit!) For November I was billed for R4448, 11 - whereas my total bill should be R1043, 50 - an overcharge of R3404, 61.

As stated earlier, my tablet was about three months ago. It was immediately blacklisted and I was given a new sim card. i also have uncapped Telkom data at home, which I use almost exclusively.

Kind regards.

H A L VAN VUUREN

CELL 0827811288

VODACOM A/C IO 141898/8

Company: Vodacom
Country: South Africa
City: HEAD OFFICE

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