Virgin Mobile South Africa
Erroneous Virgin Billing for a phantom upgrade

During the period of a handset upgrade to a Classic 300 contract, a LG Optimus phone was incorrectly delivered to us and added to our billing with no justification or reasoning, to which Virgin mobile later acknowledged error. Besides the major headache of trying to return this phone to Virgin, which was eventually achieved by delivering the phone fully sealed and unused in person to Virgin in Fourways, it seems the only way they could erase the associated error off their billing system was by issuing a handset buyout fee of R 2375.71 against our account. A "walk in centre champ" was most proficient in handling the return at that point, and once the handset buyout fee became apparent he personally assured us that credits have been passed for that amount and as such would not be taken off our account when the usual monthly payment arrived. And now we sit in the situation where this amount has actually just come off our account and left us financially crippled for the month. The associated "champ" has been contacted but we still await reply, but it is hoped a hellopeter account of things would help expedite the process and warn others of Virgin's continuous billing issues.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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