Virgin Mobile South Africa
Incorrect Billing of my account

Billing amount increase from R309 to R422 pm, enquire with Virgin was informed that BIS was incorrectly activated on my Account when Virgin switch over to the new system in May 2013. Note that this aacount was not in use from 02/05/2013 & I do not have a blackberry phone. Was informed that the BIS Billing of 3 months will be refunded on my account. Aug Virgin debited my account with R222, I then assumed that the error was corrected. Sep 2013 Virging debit my account with R422 again, sent email on 21/09/2013 no feedback received. Phoned on the 26/09/2013, being sent from pillar to pillar without any assistance, just more frustrated.

Company: Virgin Mobile South Africa
Country: South Africa
City: Call Centre

  <     >