Virgin Mobile South Africa
Account still not cancelled

I've been trying to cancell my contract with Virgin Mobile since January. After many phone calls and alot of complaints Virgin finally told me that I need to pay the handset-buy-out for my phone, they also converted my contract to prepaid last month (March).
It's now been 4 months since I initialy requested cancellation and I'm still receiving bills. Virgin has also not deducted the handset-buy-out from my bank as they said they would and I am also getting ridiculous bills of thousands of rands even though I'm actually on prepaid.
The last time I spoke with Virgin they promised that they would credit my account for their mistake and only deduct the handset-buy-out amount, but now I'm billed for the handset and R1200 airtime usage even though I'm on prepaid and only used about R240 of my own prepay recharge money.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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