8ta / Telkom Mobile
Telkom steals money from my account... AGAIN

1 Aug - I received a Huawei B593 on a 36 month home LTE package

8 Aug - I returned defective product to Telkom Direct (within 14 day money back guarantee period) (email received from Kerabo Mahlaba confirming return)

21 Aug - I emailed Tashreeq at SellDirect to find out if order was indeed cancelled. Received no response

25 Sep - Telkom steals R652.97 from my account

29 Sep - I emailed [Email Removed] asking them to reverse and stop future debit orders but again received no response

1 Oct - I loaded a Hello Peter complaint and received ref#6853178from their social media team with a promise that feedback will follow. No further action ever taken by Telkom

25 Oct - Telkom steals another R349 from my account

15 Nov - Telkom steals R1 550

23 Nov - Report again on HelloPeter

26 Nov - Emailed all details, support and attachments to J.N.'(Joseph) at TM-SOC-BILLING who promised to sort out the mess

*No response*

3 Dec - I sent a follow up email to Joseph and still have not had any response!

14 Dec - Telkom steals R1 500 via debit order

Each time I have to ask my bank to reverse the charge, which is such a waste of time

Company: 8ta / Telkom Mobile
Country: South Africa
City: Multiple

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