Mtn
9 MONTHS & BILLING STILL WRONG

Since the start of the contract in Apr 13... until Nov 13 - for 9 months despite approx 20 emails explaining the billing to them exactly - none of the following people
Virasha Mocktar [ MTN - Constantia Park ]...Rayleen Welman [ MTN - Constantia Park ]...'Phelire Phyllis Kumakanga [ MTNSP - Constantia Park ]' [Email Removed] Credit controller [Email Removed] Mnisi [ MTN - Innovation Centre ]...Shamiema Blouse [ MTNSP - Innovation Centre]

have been able to
1. get the monthly billing correct - despite explainigng this to them over and over and over!
2. Carry forward my unused minutes - having especially taken a package greater than my needs

Each time Virasha Mocktar then Raelenn Welman then Philere undertakes to get this resolved and t;hen the whole matter dies,
MY NEXT COMMUNICATION IS GOING TO BE TO THE NATIONAL CONSUMER COMMISSIONER AND THEN MAYBE MTN WILL WAKE UP WHEN THEY ARE REQUIRED TO PAY A R1 MILLION OR 10% OF ANNUAL TURNOVER FINE.

Company: Mtn
Country: South Africa
City: Head office

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