Mtn
Account billing inaccuracy

To cut a long story of how i got here really short - i took out a 2gig data contract last year with MTN,
thus far everything has been peachy with regards to statements and billing procedures, however i received my statement this month stating that i was over due by 30 days with an outstanding total of over 8k and my total outstanding value was R17k - i hastily went to my closest MTN store which is in Parow Centre (since i work right opposite them). A helpful consultant explained what had happened and further more i received a mail from MTNSP a lady named Farzanah Karriem stating that a "journal" had been passed and that my account was indeed correct and it was an admin error on their side. I was satisfied with the replys as well as the service i received from both of them - then this morning i receive a SMS from FNB to inform me that a value of R740 was debited from my account when the contract monthly payments are R369 (which i averaged and never over spent for the past 6 months). To get to the point to be reimbursed for the blatant overcharge and reversed into my account as i will from now on "reserve" only a specified amount each month. BTW your 808 "helpline" number!!!

Company: Mtn
Country: South Africa
City: Cape Town

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