Virgin Mobile South Africa
Account Inaccuracies and Other Important Things

I cancelled my 24 month contract and reverted to pay-as-you-go on Jul 29.

On Aug 15, I received my last MobiBill for the cancelled contract. It states first that the total I still owe is 1022.02, but directly below that, says the outstanding amount is 1091.54.

I downloaded my invoice to confirm the real total, but it reflects contradictory amounts too - a grand total of 497.02, and an amount outstanding of 1022.02.

I phoned customer care and after two calls/50 mins, was told that the amount owed is actually R672.02. Even though my invoice says I pay 19.30 for itemized billing, neither me nor the consultant have access to any itemized billing info to check whether this amount is correct.

Added to this, the address for my account was never changed a year ago when I moved, despite a phone call to inform Virgin, and now I am even more stuck because it's inexplicably changed again on its own - to somewhere I've never been to in Mpumalanga. If my address is wrong, I can't answer the security questions when I phone in.

I've reverted to pay-as-you-go in the meantime, but I can't buy data or sms bundles. I just get an ### error every time I try.

Can ANYBODY help??

Company: Virgin Mobile South Africa
Country: South Africa
City: Cape Town

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