Vodacom
Unsatisfied client

I was due for upgrade in September and decided on the Samsung Galaxy S4 mini phone (Smart S contract) after consulting Cape Gate and Fairbridge Mall branch. I eventually upgraded the contract at Fairbridge. This was after confirming with the sales consultant that the contract will be sufficient for my needs and that it is a cost effective option. I soon realised that this is not the case. The consultant did not inform me to switch off auto updates and that the apps keep running in the back ground therefore I needed to restrict this as well. This I found out after having to go back to Vodacom three times... This left me with an account of R1300 on 1st of November and R1500 on 1st of December. I am a single parent, had to borrow money just to get by the last two months. I am so disgusted I would like to change from service provider. It is December month and I have NO MONEY. And this because I was not clearly informed how to make the phone more cost effective.

I demand that my money be refunded. I can not even afford to give my child a Christmas present this year, and all because of neglicence from Vodacom's side!!! Its ridiculous.

Company: Vodacom
Country: South Africa
City: Fairbridge Mall

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