Vodacom
Paying for a second contract I did not know about

A while ago, Vodacom Rewards contacted me, claiming they see I buy R100 data bundle each month for my 072 prepaid number and said how I would feel if I could just pay R59 a month for 250mb data and I was very happy and said yes. They did not say ANYTHING about a contract at all! Therefore I was on a contract I did not know about until yesterday 29 August. In June I received an SMS I can upgrade my current contract for a new phone. I also have a 079 number which IS on contract and to my mind is the only contract I knew of that I own. Thinking that everything is linked to my ID number I said yes, lets upgrade my contract and got the Samsung Galaxy S4 and signed thinking it was an upgrade on my 079 nuber. I went to Vodacom yesterday to find out if they can do anything about the Samsung Galaxy S4, because its giving me random restart problems and then found out I have 2 contracts. Now I know where all my money is going to. This is unacceptable. I can not afford 2 contracts and WHY DIDNT they tell me, Sir you already have a contract for a phone, why would you like to have another one? Got nothing like that.

This phone needs to be returned, get my money back and contract to be cancelled

Company: Vodacom
Country: South Africa
City: Vodacom rewards

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