Vodacom
Charging us for a non existant line

I phoned in and organised a phone upgrade. I was dealing with Thabo, and
then later Tebogo at Vodacom corporate call centre.

I received the phone (after the prices given to me were corrected (increased) 3 times!), then a few days later, Tebogo phoned me and told me that they had accidentally taken out a new contract instead of renewing mine. Tebogo told me that they would fix everything on their side, and I shouldn't worry. In addition, I ordered a micro SIM for the new phone, and was told that my number would be moved accross automatically which never happened, and when I phoned in I was told to write someone on a letter head, blaah blaah, fax. Waste of time.

Still (this is now about 2 months later) I have not heard another word about the billing stuff up. Instead we get this invoice with the wrong person's name on it, and for an amount that was not agreed on, and for a phone number that is presumably the incorrect new contract.

Please go back and sort out all your billing NOW!

I have emailed the Vodacom Billing Services about this twice now, and each time I get an autoreply saying someone will get back to me within 24 hours. It has been at least 2 weeks now with no reply.

Company: Vodacom
Country: South Africa
City: Cape Town

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