Vodacom
SHOCKING SERVICE, ERRORS AND INABILITY TO CORRECT

I ordered an upgrade phone online direct from Vodacom website. This came with a new sim card. To activate I phoned 112, who told me to phone 1945, who had no record of upgrade and told me to phone 1959. 3 hours later Zweli requested the sim swap. Told me it would take 2 hours. This morning - no swap. Phoned again. Told me it was activated - except the swap was to someone else's number. I have been receiving calls for this person most of today. Phoned 1959 again. Spoke to Bongani who logged a call with IT and promised to call me back in 2 hours. He didin't! I tried 1959 again 3 hours later - on hold for 15 minutes. Tried 111 who eventually passed me back to Bongani. He told me that the only solution is to get a new sim card. Vodacom cannot reverse their mistake? I have spent over 4 hours on the phone trying to sort this out and now I must go to a store and waste more time to get a new sim card and then phone them back to get another sim swap. This is poor service indeed. The alternative is to wait for a sim card to be delivered 2 - 4 days. What do Vodacom intend to do to recompensate me for my inconvenience and time wasted?

Company: Vodacom
Country: South Africa
City: Customer services

  <     >