Vodacom
Incorrect Billing and Poor Service

We have a 3G account with Vodacom, and this has been R 169 per month for the past few months. Last month we suddenly received our account (following the debit order), and it was R 2, 340.95.

We contacted the call centre number to find out why this bill was so high and was told that in order to view the details we would need to buy a detailed billing statement; which is not detailed at all and does not help explain why the amount is so high.

Following four other attempts to contact the accounts department (which are always off-line) and with one of the consultants putting the phone down on me we are still no further with having our query resolved.

This is typical of Vodacom who just take your money without any proof and when you come to query the account you get given the run around and have to incur additional costs - so much for the consumer protection act and customer service.

Perhaps someone from the accounts department would have the courtesy to contact me so that we can have this matter resolved in a professional manner, but I suppose I shouldn't hold my breath.

Company: Vodacom
Country: South Africa
City: Accounts

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