Telkom
Overcharging and non-delivery

I have run several independent tests over a period of the last month through Axxess on my current 10Mbps Telkom ADSL line. Every test confirmed that my line is actually synced at 3Mbps (never 10Mbps) although I have been charged for several years for a 10Mbps ADSL line. See a sample of the report below:
Line Status
Your Download Quality
Current Speed: 3072 kbps (charged for 10Mbps)
Signal Interference: 33 dB
Signal to Noise Ratio: 11.7 dB
Your Upload Quality
Current Speed: 512 kbps
Signal Interference: 52 dB (extremely bad - 55dB transacting stops due to too much interference)
Signal to Noise Ratio: 13 dB

Telkom is clearly not meeting the promises within their contracts and marketing whilst still charging the client for a service that they are not delivering.

Company: Telkom
Country: South Africa
City: Pretoria

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