Mweb
MWEB REFUSE TO UPGRADE MY LINE SPEED

I called the MWEB call center last week (Thursday, 28 Nov) as I wanted to upgrade my line speed from 2mbps to 10mbps. I was told to get hold of Telkom and ensure that my line was upgraded with them and once done to contact the call center again.

I have just called the MWEB call center (Monday, 2 Dec) and explained that I had contacted Telkom and was now ready to do my upgrade with MWEB as Telkom had upgraded my line. I was then told that I cannot upgrade my line speed until 17 December because of a change in administration systems.

Why was this not conveyed to me last week when I called and why should I have to wait for a line speed upgrade - it's not a privilege to be an MWEB client is it?

I then called the call center back and asked if I could get a 10mbps line as a new client - no problem they said...

I don't understand why a new client can get a 10mbps line but an existing client can't upgrade.
Something is wrong with this setup.

Will MWEB now refund me for the 10mbps line rental that I have to pay Telkom for three weeks - seeing as I can't use their service properly until 17 December?

Company: Mweb
Country: South Africa
City: Customer Service

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