Telkom
ADSL Line not delivering the promised speed

For over a month now we have requested that telkom address the problem on our ADSL line. We have verify that Telkom as an Internet service provider is not delivering the connection speed they promised, by using [URL Removed] Dispite many phone calls to the call centre, sms complaints and the self help complaint site we have not seen results. `we were advise that we should upgrade to a 2 M line, which would increase our speed. `this is a joke because now we pay more and the line speed is worse than before.
After 3 days of waiting for the upgrade to take place on the 2M line our speed was :
Last Result:
Download Speed: 119 kbps (14.9 KB/sec transfer rate)
Upload Speed: 341 kbps (42.6 KB/sec transfer rate)
Latency: 523 ms
Thursday, July 18, 2013 9:26:18 AM

Fault ref 665CRK18072013
Technician promised to address the problem on `Monday, they just didn't't pitch.

Company: Telkom
Country: South Africa
City: Kempton park

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