Telkom
Poor Service and Bad Attitude

A lightning strike recently took out my ADSL line, in Johannesburg.

As a result I gave Telkom a call. After waiting for 24 minutes on the line I got through to them. The call agent the first time was extremely helpful and informed me that my fault was being dealt with and it should take 24hrs to receive a response.

5 days later I called back and requested to speak to a supervisor... The supervisor then informed me it would be escalated and sorted the next day.

The issue was then not dealt with for a further 2 days.

I then called for a 3rd time and I reached a call agent in Durban named Millie at 16:54 21 November, I say this so Telkom can check the call records. This immature lady proceeded to tell me that it would take a further 7 days to sort out the issue.
I tried to explain to her but she kept interrupting me and I eventually requested a supervisor. She then proceeded to tell me that if I wanted to speak to someone else I must call again and wait in the cue.
My reference number is 1514CRK131113 and the attitude I experienced from this individual was appalling.

I hope Telkom realizes that this is why people move to Wireless.

My issue has still not been resolved..

Company: Telkom
Country: South Africa
City: Durban

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