Vodacom
USELESS AND RUDE!!!

Contacted Vodacom on 11/21/2013 as well as 10/22/2013 with regards to my data (BIS) service being cut off early.

I was previously advised that a service ticket would be logged and the service would be extended but only after i fork out another 59ZAR. This month the service was cut early as the extension was never added even though it was promised and i received confirmation that it would be done.

While contacting them today, I was not able to escalate further than a team lead when i specifically asked for a manager. This is unacceptable and even though it is a small amount - this is a service i am paying for and if i am not getting the full service then effectively i am being short changed.

No apology was provided on my call this morning. I was told that the BIS would be extended within 1-24hours which does not help me as the service is required now!!!

Staff are so unhelpful, talking over customers, not acknowledging mistakes made.

Company: Vodacom
Country: South Africa
City: Cape Town

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