Mtn
Overcharged, Under-provisioned and unimpressed

I have a laptop contract with MTN for which I pay R669 monthly for 2GB of data. In October 2013, MTN debited my account over R900. I sent an email to the email address provided online on 4 November. I then called in to the contact centre on 11 November to request feedback where I was told the team that deals with online queries had been dissolved... why have the contact details then? During that call, a call to investigate why I was overcharged was logged. On 15 November I checked my data balance and found that I only had 1.5GB of data which clearly indicated I was under-provisioned. I immediately logged this with the contact centre and was promised feedback by 18 November- needless to say this did not happen. After numerous heated calls with incompetent agents and clueless supervisors I have decided to give up on a firm resolution of my queries. All I have to say is that I cannot wait for my contract with MTN to end! I will NEVER again align myself with MTN. I am shattered and disappointed by the lack of professionalism, accountability and communication displayed by staff under the employ of MTN.

Sifundo Kgobe

Company: Mtn
Country: South Africa
City: Johannesburg

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