Cell C
Terms of Contract Changed

On 11 October 2013, I went to Cell C Chatsworth to take out a new contract on a deal that was been advertized. The samsung galaxy S4 with 100 minutes, 100sms and 1GB of data for R389 per month. I was assured that I would receive 1GB of data for the month of November and I would receive data pro rata for the month of October 2013. I was also given a car charger and phone cover. On the 1st of November, when I checked the balance for the new month, I saw that i only received 100MB of data. When i queried it on the helpline i was told that my contract was for 100MB. I went back to the store and the gentlemen who signed me up on the contract said that i did request 1GB but he gave me 100MB as he added in the phone cover and car charger. This is not what i signed up for! and when i said so, he said to me that there was no recording of our conversation! The service from Cell C is pathetic, I will be stopping payments to you and i want this contract to be cancelled immediately! I would also like someone to contact me urgently. If i do not receive satisfactory results from you within 24 hours, i will be going to the consumer conmmision. Please call me on 0837784930
Regards
O Dayasanka

Company: Cell C
Country: South Africa
City: Chatsworth

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