Mtn
Incorrect billing

The response i recieved from MTN on the 13 Novemeber still does not make sense or answer my query, how can i be billed for not activativing the data bundle when on the 28 i recieve an sms saying "i have succesfully purchased a data bundle" so i start using it and on the 29 i only recieve an sms saying "i must activate the data bundle", my question and query is "how would i know as a customer that i need to activate it to use it when i only recieved the sms the next day to say i must activate? as a customer if you get an sms saying you have successfully purchased something normally this means you can start using what you had purchased. it is the first time i used my points to purchase a 24 hour data bundle and you can check that on my records, i DID NOT recieve 2 sms on the same day saying "purchased" and then "i must activate, i recieved the purchased one on the 28 and then that i must activate on the 29, so how can you charge me for something that you didnt even inform me i needed to do until the next day? surely you can see i did purchase a data bundle and you sent sms a day later to activate so how can you charge me R4000 for this? this is not customer service at all.

Company: Mtn
Country: South Africa
City: Middelburg

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