Telkom
TELKOM ADSL SERVICES IN MIDDELBURG NOT WORKING

On the 5th of November 2013 our Telkom ADSL line went off. Since then i have had to log two different calls. First one was 285CTK051113 which they closed because they realized it was open for too long. then i had to log a new call upon following up that they closed an escalated call S176326, my new reference is 271CTK141113. I am now holding for 10mins already on the 10217 and still no response. According to the website the fault is in hand with a technician.
We use the internet on a daily basis for emails and banking especially. Due to the lack of their service we are struggling. But it's not only us. I have had numerous complaints from other companies in our area being affected.
It seems that the problems started when they "upgraded" all of us to the higher bandwidth for "free".
I would gladly stay exactly where I am and pay for what I asked for if it could only work as it should.
After 15mins of holding i finally talk to someone and they tell me that there would only be a tech out tomorrow as Mpumalanga has a lot of backlog. But no wonder. Why not fix the issues right the first time round! then there would be less. instead of just closing my calls without my consent!!!

Company: Telkom
Country: South Africa
City: Middelburg

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