Vodacom
SHOCKING CUSTOMER CARE

Sent an email to customer care on 10 Oct 2013 (REF 005Y-YAZH) to query the billing on a new contract. Eight emails and two phone calls later (Isabel who admitted the billing was Vodacoms error) and Marion (Ref 53-T6wbr-R3JR). and still no resolution just promises and nothing more. My query has been alternately escalated to The Sales Division and Vodacom Direct for assistance. A shocking lack of customer care. My impression is that no department appears to want to take responsibility. Vodacom have no problem collecting my MONEY EVERY MONTH. Change your customercare name to Vocacom DONT CARE. Much more appropriate.

Company: Vodacom
Country: South Africa
City: CUTOMER CARE/DIRECT/SALES

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