Vodacom
Vodacom does NOT care about customer service

On Sept. 3, I cancelled my contract with Vodacom. Vodacom continued to bill me for two months despite being successfully ported over to Nashua. I and Nashua had to make multiple calls, sent many emails (one to Mr. Adeeb Davies) and visits to Vodacom stores. I either received no response or received email responses stating that my request had been closed. Two months later (Nov. 26), Chantal Cholwich of Vodcaom wrote to acknowledge that Vodacom's IT system caused the problem. There was no apology. Furthermore, Chantal made yet another mistake by requesting that I only be refunded for one month. Today I have spent 1.5 hours being passed to 7 separate departments and about 14 people (customer care, billing, pre-legal, cancellation etc..) where I was either passed on to someone else or they hung up. Even managers were unaccountable. I am at my wit's end and would like help on who I can contact at Vodacom to resolve this issue. I am frankly appalled at the lack of professionalism, the incompetency and the lack of accountability. Customercare is frankly a joke. I am prepared to take steps to expose Vodacom's poor performance so that other's can be warned and avoid using their service

Company: Vodacom
Country: South Africa
City: Cancellation Department

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