Vodacom
Vodacom Does It Again with their Bad Service

About a 2 months ago, i was incorrectly billed for data. That problem was resolved when Vodacom assisted by charging me an inbundle amount for the data usage. After the incident, i went 2 the vodacom shop & put a R100 "Softlock" on my phone 2 avoid future incidents. On the 08.11.2013 i was using the internet on Blackberry 9320.i logged off and about half an hour later i received 2 text msg stating that i have exceeded 50% & 70% of my voluntary call limit.14 min later i received the 90% call limit msg. I checked my vodacom app & didnt see any amount that struck my attention.i called in & the agent said that they cannot assist becos the system didnt update.my q was, if the system didnt update, how can they lock my phone witout givin me a reason.an hour later i caled & spoke to "BUYO", who was extremly rude and arrogant, she raised her voice 2 me & spoke in such an unethical manner, i then asked 2 speak 2 the manager & the call was cut.i called back & got assitance, from another agent & later was transfered 2 Frank from data who said some1 will call me. No feedback since. I am so unhappy with vodacom & will never recommend them 2 any1 again.they need to be more transparent re policy changes!!!

Company: Vodacom
Country: South Africa
City: Call Centre

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