Vodacom
Bad Customer Service

I reported a problem to Vodacom with regards to my account. My itemised billing shows I am sending multiple SMS messages to Vodacom Millionaires. I am not disputing the fact that I sent a SMS message. However I am disputing that fact that my itemised billing shows that up 73 SMS messages are being sent to the number (32082) continuously in one second. I have contacted Vodacom with regards to my problem and nobody seems to care. It cannot be the phone as I have put my simcard in a different phone and my Itemised billing stills shows SMS messages are being sent without my knowledge.

I have now put my phone off and removed the simcard and put it away. I am also going to cancel my debit order with my bank. I will do an internet transfer for my subscription and VAS services linked to my account. Until Vodacom can provide me with an answer.

Service Details
27 October 2013 Service request number: S3-T4N1D-D36WG (Closed) But still not resolved
29 October 2013 Service request number: S3-T4P1D-DG9LP (Pending with billing) Still no feedback

Company: Vodacom
Country: South Africa
City: Customer Care

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