Vodacom
Insurance Claim Declined

I put through a claim for my lost cell phone on Friday 1st November 2013. At about 4:24 I received a phone call from one of the consultants informing me that the claim had been declined. When I asked for the reason why that was the case, the gentleman said that it was because my insured sim card was not in my phone at the time of loss. I tried to explain to him what had happened but he cut me off saying that I would get an email with all the details and if I was still not happy take it up with them in writing. I mean aren't their consultants trained on how to handle clients??? Or do they not give a rat's @$$ on how we are treated???
When I got home I retrieved the email that would supposedly have all the details as per the gentleman's recommendation, and all that was there was just a line saying that my sim card was not in claimed phone at the time of loss. I need more details as to where my sim card was because what Vodacom is telling me is their reason for declining my claim just PURE.

Company: Vodacom
Country: South Africa
City: Johannesburg

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