Vodacom
Not Receiving Data - 3rd Month Already

I took out a new contract in June with Vodacom on per second billing. After a month I changed it to a top up contract where I should receive R315 airtime and 500MB promotional data for 24 months.

However, I only receive my R315 airtime on the 1st of each month. For the last three months I have to call about every second day for 2-3 weeks before I receive the promotional data. Last month I received the data about 10 days before I should have received Novembers data again.

I cannot call Vodacom every month for 3 weeks to receive what I should.

This is unacceptable and really poor customer service.

Company: Vodacom
Country: South Africa
City: Western Cape

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