Virgin Mobile South Africa
Bad Service From Virgin Mobile

In March 2012 I changed my billing method from debit order to cash payment as I was changing accounts. Went to Cape Gate branch where a consultant who called HOffice confirmed that the payment method was changed. The consultant did inform me that as it is cash payments, the payment is to be made before the 20th of every month and I agreed on this term. I was then however debited on the 1st April for an amount of R599 which obviously reversed as there was no funds. I made payment then on the 4th of April of R498 which is supposed to be the actual amount to settle that invoice but am now being told that I am still in arrears. In July I came in again to cancel one of my contracts and was assited by the same consultant at Cape Gate and was informed by headoffice that it would take 30 days for the cancellation to take place, and that I would be billed in arrears for the number cancelled, I again agreed. However they did not cancel the BIS on the cancelled number and I was subsequintly billed for 3 months, which added up to R300. My billing and upgrade dates of my contracts were messed up as well, resulted in me having to pay a handset buyout for a phone that was already due for upgrade.

Company: Virgin Mobile South Africa
Country: South Africa
City: Cape Gate

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