Mtn
MTN-Repeated Negligence

I have a Cellphone contract with MTN, I had gone into a walk in centre and changed my banking details with MTN in February 2013, in March they had failed to effect the necessary changes of my details on their system, and as a result cancelled my account and suspended my service until I went into a walk in contact centre and made a cash payment. The next month (April) the same occurred and again I had to take time out of my day and go into pay cash. The following month this happened again and when I went in I was told that my payment method was changed to a cash payment type, which I would never have logically requested as it is a contract. Now this month today on the 26th of June 2013 I have been informed my account is in arrears after having changed my billing type and date again, Meaning now I assume will be forced to pay for two months without any notice for which I have not budgeted or my services will be suspended, as well as this will affect my payment rating. I am appalled, I have been a loyal subscriber for over 10 years and I think this is clearly time to change. That being said I feel this service is pathetic and shows total incapability of executing simple account instructions

Company: Mtn
Country: South Africa

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