8ta / Telkom Mobile
BILLING ISSUES

After my previous report I had to make numerous more phone calls before getting any type of answer. Eventually on the 21st October I was called by a guy named "Clever" from the billing department who confirmed that everything was sorted and he confirmed the actual amount I had to pay (they refunded me about R600 for incorrect billing). He also confirmed that I just had to pay this by the end of October manually as no debit orders was scheduled to go off. On the 22nd October I paid the amount that I had to pay, this would have brought me up to date untill the end of November. On the 23rd October my service was suspended..and I had to go through the horrific ordeal of phoning and emailing again to have the service reconnect. That only happened the next day after I had to scream and fight. On the 25th October 8ta subtracted ANOTHER debit order of R1550 - I have been trying since then to have this money refunded but it is like speaking to a wall phoning your call centre and I've also been trying to email some of your staff members. NO RESPONSE... AND I AM CONVINCED THAT WHEN I WAKE UP TOMORROW MORNING ANOTHER DEBIT ORDER WOULD HAVE GONE OFF. I NEED SOMEBODY TO REFUND MY MONEY...

Company: 8ta / Telkom Mobile
Country: South Africa
City: Billing

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