Virgin Mobile South Africa
Cannot correct wrong billing

I had 4 contract lines with Virgin Mobile. In August I cancelled one of the lines as the contract was due to expire. In July and in October I renewed 2 of the contracts for a further 2 years. In October I received a statement cancelling ALL 4 lines and billing me over R 5000 for the handsets! After much phoning in panic and two messages posted on their customer service on their website (which received NO response whatsoever) They eventually advised that the debits had been reversed and I should make a payment of the usual monthly amount for the remaining 3 contracts. What a surprise in November - another statement reflecting the R 5000 plus for cancellation of all contracts and "handset buyouts". This is all the more alarming since my contracts are on direct debit order and so they were planning to put through a debit of over R 5000 on my bank account! Again lots of phoning and talking to all sorts of people and again an agreement that this had now been fixed once and for all and I must again make a manual payment of the correct amount for the 3 contracts. This week the December account arrives by email - same problem again. Now I can't find anyone to help! Despair!

Company: Virgin Mobile South Africa
Country: South Africa
City: Bedfordview

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