Vodacom
Vodacom charging after cancelled debit orde

I have account with Vodacom, on the 24th of September 2013 I cancelled the debit order with Vodacom via a call made to Vodacom costumer care. The send me form to complete and return to Vodacom. On the 25th of September 2013 I send the form to Vodacom, via fax to the following number 011 546 8888. I have a fax receipt confirmation.

By the 30th I have had now reply or communication from Vodacom, what so ever. I phone 0821946 again and spoke to Shivani (not sure of the spelling). She informed that the debit order was already loaded and send to the bank and I will have to pay a R100 rand "insufficient fund" penalty.

Vodacom informed me that I will have to pay the penalty end October 2013.

Vodacom was informed timeously of the cancellation of the debit order. Why should I now be penalised for the inefficiency.

Company: Vodacom
Country: South Africa
City: Pretoria

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