Vodacom
UNAUTHORISED DEBIT ORDER

On the 28th of October a debit order for the amount of R498 went off my account for Vodacom. Knowing that my debit order is due on the 1st of each month I found this strange. Then, on the 1st of November 2013 another debit order went off my account for Vodacom. I had a look at my bank statement and my Vodacom statement and noticed that the debit order that went off on the 28th of October had a different account reference number. I also noticed a R69 payment going off each month. I phoned Vodacom and it turned out that they mistakenly debited MY bank account for an account that DID NOT BELONG TO ME!! The lady I spoke to said I now have to send my bank statements for them to rectify. WHY DO THEY NEED MY BANK STATEMENTS IF THEY TOOK THE MONEY?? Why do I have to send confidential information to them for a mistake that I had nothing to do with? After fighting with them, I eventually sent the bank statements and they said that within 2-3 hours it will be fixed. I gave them the rest of the day and phoned back today. The person I spoke to said that there is nothing logged on my account and no notes and the address they gave me to send my private bank statements was also not correct. FIX THIS

Company: Vodacom
Country: South Africa
City: Headoffice

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