Vodacom
Vodacom is not bothered to reimburse client

I upgraded my cell phone contract in March 2013 at Tygervalley branch. The sales person Michelle neglected to deactivate the Blackberry BIS from my account as I upgraded from a blackberry to a IPhone, and did not need this service anymore. I only realised this in August 2013. Now after various phone calls to the HR department, a lady namely Chantel informed me that they have investigated the case, they spoke to Michelle and Michelle says that she did mention it to me and that I said I will do it myself. Case closed, Michelle will send me a email just to confirm this.
Now why would I keep on paying for something I do not use? I cannot believe that Vodacom will take their staff's word over a client's. Please note there is no recording of her conversation with me!
Vodacom could not be bothered to keep their client happy and reimburse her the costs that their sales staff member made a mistake on!

Company: Vodacom
Country: South Africa
City: Tygervalley brach

  <     >