Vodacom
OBF

On Friday, 12th of July I booked in my Sony Xperia V at Vodacom Tygervalley due to OBF, a week after I upgraded - still within the 7day period. The phone switched off on its own and couldn't be switched on without pulling out the battery. A staff member failed to book in my phone. I went to the store to inquire about my phone on the Tuesday, she and said they were out of stock! That Friday, I week after a booked in my phone, the manager on duty, Denise, told me that Michelle had made a mistake. I have since then visited the shop and discovered that I was incorrectly informed. Michelle is not the staff member who made the mistake. She has been the only helpful staff member. On Tuesday 23rd I went back to Tygervalley and told my OBF was rejected. I complained on HelloPeter, Wednesday 24th of July, received a response saying they will look into it. Seven days have passed. The Tygervalley-staff have been underhanded, useless, rude and I'm still waiting for an apology. Even the manager, Anine, hasn't been able to help me! This is the worst service I've ever received in any retail outlet. How can an OBF take three weeks even with the mistake made by the staff? This is ridiculous!

Company: Vodacom
Country: South Africa
City: Tyger valley

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