Nashua Mobile
Escalating bill during none usage of cell phone

My wife Mrs. MM Stoffels did an upgrade 0n the 1/09/13 on a cellphone that was used by our daughter Darylin Stoffels (0745823779). We took ownership of phone on 3/09/13. On the 6/09/13 my daughter recieved a call stating the bill was R1000, then on the 9/09/13 she recieved another call stating the bill was R3800, when she said they must contact the contract owner. She was not using the phone at the time. We went to the bluff branch on 10/09/13 and the store manager switched the phone off, pending an enquiry of billing problem. The new phone was on a topup package and the previous was an open contract which was due to end 31/10 13. the new phone was activated without putting it on the top-up package but on the open contract. When the bill was ascalating the call centre contacted my daughter (user) and not my wife (contract owner) to query the bill increasing, and whether phone should be switched off. My daughter instructed them to call my wife which has not being done to date. We now have limited contact with our daughter who is at home taking care of my 89 yr old mother. the phone is needed for emergencies. Lots of info was not given when signing contract.

Company: Nashua Mobile
Country: South Africa
City: Bluff towers

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