Mtn
Unresolved matte

Data package with MTN (cell no 0810460041), signed December 2012,
Date of signing, I stated that I am getting the laptop package for my daughter, (Down syndrome), Must be a top-up package, because I cannot not control or holding her responsible for internet usage.

For three months all went smooth then I received a bill of R2300 and another of R1600, Phoned customer service, found out contract is showing as open contract and not top-up as requested. Referred me to store where I signed contract. Numberous visits and phone calls followed, but services got suspended, which forced me to pay (Store promises that they will refund me) - never happened.

On 2 August 2013, Laurika assured me its now changed to a top up - gave proof to me (got copy of migration addendum).

October 2013, received bill R597. Phoned customer service, referred me back to Queenswood store - Now changed to a topup (only with effect from 8 Nov 2013) Stated that once again I am liable for account.

I have 2 other contracts with MTN (since 1998). Presently paying for somebody else's mistakes.

This is not acceptable.

Company: Mtn
Country: South Africa
City: QUEENSWOOD

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