Virgin Mobile South Africa
Bill query no response after numberous request

I queried my "July 2013" Virgin bill that shot up from a usual /- R1000 for 2 phones to R2400. I was told that the billing system had changed, and since I had bought myself out of my contract early (BB broke), and upgraded, I was still going to have to pay for two more months worth of usage on my old contract as well as my new contract. Since I still was not happy, I asked Herbert to send me an itemised bill, as the bill in question had only listed the 2nd number I own, not the one that I was questioning, and I am charged a mandatory itemised billing fee? I received an e mail (23.07) explaining exactly what he had told me on the phone already and a copy of Virgins terms and conditions! No itemised billing! I followed up with an e mail to him on 25.07 and 29.07, with no response. I then made a call to the call centre, where an agent promised to send me the billing right away. I have still, to this date, never received it. The R2400 has come off my account, but I still am not convinced that the bill is correct. Besides the usage, if my package is "449" and I have bought myself out of my previous contract already, surely the charge should not be R800.85 for subscription?

Company: Virgin Mobile South Africa
Country: South Africa
City: Western Cape

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