Virgin Mobile South Africa
Billing and call centre not helping

I am at wits end here and I don't know who I can speak to. Your call centre put me on hold for more than an hour on the 02.10.2013 and not because no one can pick the call but because they do not know how to resolve a billing query and when they eventually put me through, I land up at collections department then back to customer care and again. I had a terrible experience with your call centre staff. Enough of that, here is my complaint :
Problem: My invoices for August and September (invoices 201307102498 and 201308193867 respectively) have caused my debit orders to go twice each month.
2.Your system is receiving information about my billing late resulting in the system invoicing me for the bundle amount of R300.00 each month (minimum amount as per contract).
3.In the middle of the month some official gets the billing and does a journal entry not included in the invoice which I will see the following month and such amounts are also deducted from my account R809.80 and R948.88 respectively.
4.However, the system has taken the minimum amount of R300.00 and when the journal entry is put through, it reflects as an "excessive usage" but it includes the initial amount.

Company: Virgin Mobile South Africa
Country: South Africa
City: HEAD OFFICE CALL CENTRE

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