8ta / Telkom Mobile
Inefficient and incompetent billing department

I opened a contract with Telkom mobile (8ta) in May 2013. This was my very first contract. I have had countless billing issues in which I have to constantly call in and query. Firstly in July I decided to buy additional data bundles, after I had reach my monthly contract allocation. I found out I had a choice between two data bundles. Because there is no Telkom mobile coverage in my area, that would mean I am oblidged to purchase the more expensive, "all networks data bundle". Surely the consultant who assisted me with opening the contract should have notified me of this, I would not have gone through with the contract.

In July Telkom failed to debit my bank account. When I called in to find out why, I was told they had a technical issue. Note that I had to go out of my way as a customer to get this information. When I was eventually debited on the 15th of August, the debit order amount included what I had to pay by end of August. Mind you, I had not even received my invoice for August. I called and requested the invoice. Today (21 August) I received an sms from Telkom that my bank account will be debited with the same amount on the 26th of August. Call centre agent cannot assist.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Call centre

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