Mtn
Change of paymnt method without my authorisation

I have been with MTN for 5 years i have two contrats with them and always paid my accounts via a debit order, on the 20/09/13 my debit order was cancelled by MTN and changed to cash payment, which i did not authorise. This resulted in me been suspended from the network without been notified. Now for the next payment i have to budget two months installment for the contract which willn really set me back. I think MTN should take full responsibility for their actions as it was no fault of mine that the debit order was changed to cash payment.
I called the call center (808) and spoke to a supervisor Nomusa Khumalo, who was extremley rude and definitley not client centric, she admitted that the fault was MTN's part and when i demanded to be compensated she offered me R25 airtime, WHAT AM I TO DO WITH R25 when MTN has set me back over R500 this month. The reference number for the call was 104968877

Company: Mtn
Country: South Africa
City: Head office

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